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our commitment to
health & safety
Our commitment to offer a range of fresh education abroad experiences comes with an unwavering commitment to deliver these programs within an environment that fosters the mental and physical health of all our participants and our team. The following guidelines represent a fusion of best practices, industry experience, and our culture of innovation, which form the cornerstone for a secure and engaged international education experience for every student.
our guiding philosophy
Old meets New: Our philosophy blends time-tested safety practices with contemporary, innovative strategies, reflecting our commitment to providing a safe and enriching study abroad experience.
safety is #1
fun is a close second
travel EYE
Student safety is always top of mind, which is why we’ve teamed up with Chubb’s Travel Assistance Portal, Travel EYE, powered by AXA Assistance Services. This innovative tool helps us keep your students informed, safe, and ready to explore the world with confidence. Travel EYE goes beyond the basics, offering real-time security alerts, health updates, and over 200 country and city risk profiles—all in one easy-to-access platform.
Health, medical, safety, and security insights by location
Country and city risk ratings and detailed profiles
Real-time news and security alerts with subscription options
Travel tips for seamless preparation
Access to AXA’s global medical network
For emergencies, the Travel EYE app (available on iOS and Android) puts peace of mind in students’ pockets with the same robust features as the desktop version. Plus, students can receive tailored security updates by email, search for local medical providers, and access multilingual support.
With a dedicated team of analysts and an international network of over 40,000 vetted medical providers, students have round-the-clock access to the latest intel. We’re proud to offer this powerful tool, ensuring students and their families can rest easy, knowing Hop has them covered—24/7, 365 days a year.
general health & safety measures
pre-departure orientation
Comprehensive Online Sessions: Interactive and detailed sessions on health, safety, and local customs, including real-life scenarios, available through a user-friendly mobile app. Emphasis on self-awareness and personal responsibility for safety.
health insurance coverage
Hop Insurance: Includes broad coverage for emergencies, mental health support, and COVID-19 related issues. We ensure students have access to high-quality medical care, aligning with best practices in international health insurance.
24/7 support line
Multilingual Assistance: An always-available support line offering help in multiple languages, ensuring students and parents can receive immediate assistance and information, no matter the time or place.
pre-departure orientation
Comprehensive Online Sessions: Interactive and detailed sessions on health, safety, and local customs, including real-life scenarios, available through a user-friendly mobile app. Emphasis on self-awareness and personal responsibility for safety.
health insurance coverage
Hop Insurance: Includes broad coverage for emergencies, mental health support, and COVID-19 related issues. We ensure students have access to high-quality medical care, aligning with best practices in international health insurance.
24/7 support line
Multilingual Assistance: An always-available support line offering help in multiple languages, ensuring students and parents can receive immediate assistance and information, no matter the time or place.
general health & safety measures
real-time safety updates
Location-Specific Alerts: Leveraging technology to provide students with real-time updates on safety, weather, and health alerts specific to their location, enhancing situational awareness and proactive safety measures.
virtual health check-ins
Telehealth Services: Regular virtual health check-ins using telehealth services, focusing on both physical and mental health, ensuring continuous support and early intervention if needed.
Hop wellness program
Living well abroad: A Hop exclusive in-country wellness program for all students tailored to the unique environment and challenges of living abroad. Topics like mindfulness, meditation, yoga, healthy eating abroad, dealing with homesickness, and stress management delivered through apps and in-person. Accommodations that include dedicated quiet spaces for relaxation and meditation, offering a peaceful retreat for students.
safety ambassador program
Peer-Led Safety Initiatives: An innovative first program where selected students are trained to be safety ambassadors, fostering a culture of safety and awareness among peers. This initiative also includes peer-to-peer support and education.
ongoing support & education
local partnerships
Quick Response Collaboration: Strong collaborations with local authorities and healthcare providers ensure rapid response and support in emergencies, leveraging local expertise and resources.
emergency action plans
Tailored and Updated Plans: Each destination has a specific emergency action plan, regularly reviewed and adapted to current conditions, ensuring preparedness for a variety of potential scenarios.
evacuation protocols
Tested Evacuation Measures: Clear protocols for evacuation in events like political unrest, natural disasters, or health emergencies, ensuring swift and organized actions for student safety.
emergency response
cultural sensitivity training
Enhancing Safety Through Understanding: Programs focusing on local cultural norms and practices, aiding students in their adaptation and reducing cultural misunderstandings that could impact safety.
mental health resources
Access to Professional Support: Providing students with access to mental health professionals, including options for online counseling, supporting their mental well-being throughout their study abroad journey.
feedback & review system
Continuous Improvement: Regular feedback collection from students and partners to evaluate and enhance our safety measures, ensuring our practices are effective and responsive to changing needs.
sustainability & responsibility
Ethical Operations: Integrating sustainable practices in our health and wellness operations, demonstrating our responsibility towards local communities and the environment.
accessibility & inclusion
Inclusive Safety Protocols: Ensuring our safety protocols cater to students of all abilities and backgrounds, promoting an inclusive and supportive environment for all participants.
ongoing support and education
We acknowledge the Traditional Owners of the lands upon which our students are welcomed, recognizing that our experiences are held on their ancestral territories. We deeply respect and honor the enduring cultures and significant contributions of all First Peoples, past, present, and emerging.
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