our commitment to
health & safety
24/7 Emergency Number:
+1 (256) HOP-CARE
our guiding philosophy
At Hop Education Abroad, student safety isn’t a box we check—it’s the foundation on which we build our transformative global experiences. Our philosophy blends time-tested safety practices with contemporary, innovative strategies, reflecting our commitment to providing a safe and enriching study abroad experience.
Our commitment to offer a range of fresh education abroad experiences comes with an unwavering commitment to deliver these programs within an environment that fosters the mental and physical health of all our participants and our team. The following guidelines represent a fusion of best practices, industry experience, and our culture of innovation, which form the cornerstone for a secure and engaged international education experience for every student.
general health & safety measures
A Local Focus
Every Hop destination is reviewed in person by a member of our team before students arrive. This includes a detailed assessment of all housing both on-campus and off-campus, to confirm the presence and condition of essential safety features such as emergency exits, fire detection systems, and building infrastructure. We also take a street-level approach to each location. Our team walks the surrounding neighborhood, evaluates access points, and completes the full student commute to campus at different times of day, including evenings, using the same public transport routes students will rely on. Only once these checks are complete do we approve a property for student housing.
Health & Travel Insurance
Our Health & Travel Insurance Includes broad coverage for emergencies, mental health support, and COVID-19 related issues. Making travel inconveniences coverage part of our included health and accident insurance means students no longer have any additional insurance expenses to have peace of mind while abroad. We ensure students have access to high-quality medical care, aligning with best practices in international health insurance.
24/7 Emergency Support
Our Hop Emergency line is an always-available support line offering help in multiple languages, ensuring students and parents can receive immediate assistance and information, no matter the time or place.
Crisis24 Horizon
travel assistance app
At Hop Education Abroad, student safety is always a top priority. That’s why we provide access to Crisis24 Horizon, a powerful global travel risk and assistance app designed to help keep you informed, supported, and prepared wherever you are in the world. Crisis24 Horizon delivers real-time security alerts, health updates, and detailed country and city risk insights—all in one easy-to-use platform.
Available on iOS and Android, the Crisis24 Horizon app puts critical support right in your pocket. Students can receive location-specific alerts, stay up to date on evolving situations, identify nearby medical providers, and access multilingual assistance when it matters most. The app mirrors the robust tools available on desktop, ensuring reliable support on the go. Backed by a dedicated global intelligence team and an international network of more than 40,000 vetted medical providers, Crisis24 Horizon offers 24/7 access to timely information and assistance. We’re proud to offer this essential resource so students—and their families—can feel confident knowing support is always within reach.
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Key features include:
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Health, medical, safety, and security insights by location
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Country and city risk ratings with detailed profiles
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Real-time news and security alerts with customizable notifications
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Travel tips to help you prepare and stay informed
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Access to a global network of trusted medical providers
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With Crisis24 Horizon, Hop students can explore the world with greater confidence—knowing help and information are always close at hand.
additional initiatives
Pre-Departure Orientation
Interactive and detailed online sessions on health, safety, and local customs, including real-life scenarios, available through a user-friendly mobile app. Emphasis on self-awareness and personal responsibility for safety.
Hop Well-come Abroad
A Hop exclusive in-country wellness program for all students tailored to the unique environment and challenges of living abroad. Topics like mindfulness, meditation, yoga, healthy eating abroad, dealing with homesickness, and stress management delivered through apps and in-person. Accommodations that include dedicated quiet spaces for relaxation and meditation, offering a peaceful retreat for students.
Virtual Health Check-ins
Regular virtual health check-ins using telehealth services, focusing on both physical and mental health, ensuring continuous support and early intervention if needed.
our emergency response
Preparedness with Personality. Safety with Purpose. Our emergency response planning draws from decades of industry leadership, best-in-class practices, and real-world insight gained through complex crisis scenarios across continents.
local partnerships
Strong collaborations with local authorities and healthcare providers ensure rapid response and support in emergencies, leveraging local expertise and resources.
emergency action plans
Each destination has a specific emergency action plan, regularly reviewed and adapted to current conditions, ensuring preparedness for a variety of potential scenarios.
Ask for a copy of our Emergency Response Plan.
evacuation protocols
Clear protocols for evacuation in events like political unrest, natural disasters, or health emergencies, ensuring swift and organized actions for student safety.
24/7 Emergency Number:
+1 (256) HOP-CARE
ongoing support & education
cultural sensitivity training
Programs focusing on local cultural norms and practices, aiding students in their adaptation and reducing cultural misunderstandings that could impact safety.
mental health resources
Providing students with access to mental health professionals, including options for online counseling, supporting their mental well-being throughout their study abroad journey.
accessibility & inclusion
Ensuring our safety protocols cater to students of all abilities and backgrounds, promoting an inclusive and supportive environment for all participants.
feedback & review system
Regular feedback collection from students and partners to evaluate and enhance our safety measures, ensuring our practices are effective and responsive to changing needs.
sustainability & responsibility
Integrating sustainable practices in our health and wellness operations, demonstrating our responsibility towards local communities and the environment.
We acknowledge the Traditional Owners of the lands upon which our students are welcomed, recognizing that our experiences are held on their ancestral territories. We deeply respect and honor the enduring cultures and significant contributions of all First Peoples, past, present, and emerging.